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Date: 26 Sep 2006 11:19:48
From: foosh
Subject: Gaggia Carezza - internal leak?
Hello World,

My brand new Gaggia Carezza, about a week old, is leaking water through
the bottom of the plastic housing after use, in particular if I use the
machine for steaming. (I haven't noticed the leakage after an
espresso-only session.)

Any thoughts about what could be going on? Obviously some kind of
internal leakage...but is it worth it for me to try opening her up?
Even if I do open the machine and identify the problem, is it likely to
be something I could fix myself, or should I just resign myself to
shipping her away for a couple weeks for "repair"?

Your advice is greatly appreciated





 
Date: 28 Sep 2006 02:11:12
From: daveb
Subject: Re: Gaggia Carezza - internal leakER aMAZON RETURN....
Amazon has the foresight to understand that a few $$ spent taking back
a dead machine may lead to long term customer LOYALTY!

good going.


dAVE "120" B

foosh wrote:
> Mike Hartigan wrote:
> > In article <1159320077.334433.238800@m73g2000cwd.googlegroups.com>,
> > dfoosh1@gmail.com says...
> > >
> > > daveb wrote:
> > > > -- I repeat , do not even attempt to fix a 1 week old machine.
> > > > If you TRY, and it doesn't work,
> > > > AND the seller finds out -- GOODBYE WARRANTY!
> > >
> > > Ok, thanks. I'm going to return the machine as DOA, even though there
> > > are only two screws between me and a quick look inside...so tempting!!!
> >
> > Tempting, to be sure. But, even if you were successful, you would be
> > left with what is, essentially, a refurbished machine for the price
> > of a new one.
>
> Thanks all for your advice. The people I initially talked to at
> wholelattelove and Importika didn't even suggest return or exchange as
> an option. Thank you for opening my eyes on that one.
>
> Also, I want to commend Amazon.com on making this exchange utterly
> painless.
>
> 1.) Went to amazon.com, looked for Returns
> 2.) Selected whether I wanted a refund/exchange
> 3.) Gave my reason for dissatisfaction
> 4.) Was shown a postage-paid, printable return label, with simple
> instructions for returning my machine, no questions asked.
> 5.) The same day I receive an email from a customer service rep (a
> human being!) and am notified that they've already shipped my
> replacement, free of charge. (Well, "free" unless I don't send in the
> previous item within 30 days...see 6.)
> 6.) Dropped off the return item at a post office. Not a penny spent
> except for fuel.
>
> So, I took action on this replacement Tuesday, and by tomorrow (Friday)
> the new Gaggia will be in my espresso-starved little hands. Well done
> Amazon, you've made one impressed and satisfied customer.
>
> Now let's just hope my new machine is damage-free... :-&



 
Date: 27 Sep 2006 21:26:13
From: foosh
Subject: Re: Gaggia Carezza - internal leak?
Mike Hartigan wrote:
> In article <1159320077.334433.238800@m73g2000cwd.googlegroups.com>,
> dfoosh1@gmail.com says...
> >
> > daveb wrote:
> > > -- I repeat , do not even attempt to fix a 1 week old machine.
> > > If you TRY, and it doesn't work,
> > > AND the seller finds out -- GOODBYE WARRANTY!
> >
> > Ok, thanks. I'm going to return the machine as DOA, even though there
> > are only two screws between me and a quick look inside...so tempting!!!
>
> Tempting, to be sure. But, even if you were successful, you would be
> left with what is, essentially, a refurbished machine for the price
> of a new one.

Thanks all for your advice. The people I initially talked to at
wholelattelove and Importika didn't even suggest return or exchange as
an option. Thank you for opening my eyes on that one.

Also, I want to commend Amazon.com on making this exchange utterly
painless.

1.) Went to amazon.com, looked for Returns
2.) Selected whether I wanted a refund/exchange
3.) Gave my reason for dissatisfaction
4.) Was shown a postage-paid, printable return label, with simple
instructions for returning my machine, no questions asked.
5.) The same day I receive an email from a customer service rep (a
human being!) and am notified that they've already shipped my
replacement, free of charge. (Well, "free" unless I don't send in the
previous item within 30 days...see 6.)
6.) Dropped off the return item at a post office. Not a penny spent
except for fuel.

So, I took action on this replacement Tuesday, and by tomorrow (Friday)
the new Gaggia will be in my espresso-starved little hands. Well done
Amazon, you've made one impressed and satisfied customer.

Now let's just hope my new machine is damage-free... :-&



 
Date: 26 Sep 2006 18:21:17
From: foosh
Subject: Re: Gaggia Carezza - internal leak?

daveb wrote:
> -- I repeat , do not even attempt to fix a 1 week old machine.
> If you TRY, and it doesn't work,
> AND the seller finds out -- GOODBYE WARRANTY!

Ok, thanks. I'm going to return the machine as DOA, even though there
are only two screws between me and a quick look inside...so tempting!!!



  
Date: 27 Sep 2006 17:52:04
From: Mike Hartigan
Subject: Re: Gaggia Carezza - internal leak?
In article <1159320077.334433.238800@m73g2000cwd.googlegroups.com >,
dfoosh1@gmail.com says...
>
> daveb wrote:
> > -- I repeat , do not even attempt to fix a 1 week old machine.
> > If you TRY, and it doesn't work,
> > AND the seller finds out -- GOODBYE WARRANTY!
>
> Ok, thanks. I'm going to return the machine as DOA, even though there
> are only two screws between me and a quick look inside...so tempting!!!

Tempting, to be sure. But, even if you were successful, you would be
left with what is, essentially, a refurbished machine for the price
of a new one.

--
-Mike


  
Date: 27 Sep 2006 13:46:27
From: Natalie Drest
Subject: Re: Gaggia Carezza - internal leak?
"foosh" <dfoosh1@gmail.com > wrote in message
news:1159320077.334433.238800@m73g2000cwd.googlegroups.com...
>
> daveb wrote:
>> -- I repeat , do not even attempt to fix a 1 week old machine.
>> If you TRY, and it doesn't work,
>> AND the seller finds out -- GOODBYE WARRANTY!
>
> Ok, thanks. I'm going to return the machine as DOA, even though there
> are only two screws between me and a quick look inside...so tempting!!!
>

Wise move.




 
Date: 26 Sep 2006 15:50:06
From: daveb
Subject: Re: Gaggia Carezza - internal leak?
MORE typical condescending blather from harmon

-- I repeat , do not even attempt to fix a 1 week old machine.
If you TRY, and it doesn't work,
AND the seller finds out -- GOODBYE WARRANTY!



 
Date: 26 Sep 2006 20:24:53
From: Robert Harmon
Subject: Re: Gaggia Carezza - internal leak?
Open it up & look. Usually leaks make themselves visible best when drawing a
shot. If you can tie your own shoe laces you can fix anything in any
consumer Gaggia.
--
Robert (duck & cover) Harmon
http://tinyurl.com/pou2y
http://tinyurl.com/psfob
http://tinyurl.com/fkd6r

"foosh" <dfoosh1@gmail.com > wrote in message
news:1159294788.263372.139010@e3g2000cwe.googlegroups.com...
> Hello World,
>
> My brand new Gaggia Carezza, about a week old, is leaking water through
> the bottom of the plastic housing after use, in particular if I use the
> machine for steaming. (I haven't noticed the leakage after an
> espresso-only session.)
>
> Any thoughts about what could be going on? Obviously some kind of
> internal leakage...but is it worth it for me to try opening her up?
> Even if I do open the machine and identify the problem, is it likely to
> be something I could fix myself, or should I just resign myself to
> shipping her away for a couple weeks for "repair"?
>
> Your advice is greatly appreciated
>