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Date: 15 Aug 2007 11:49:27
From: shareyourknowledge@hotmail.com
Subject: Issues with the Bodum Santos 12 cup coffeemaker switch
I purchased this coffeemaker for my neighbor as a Christmas gift last
November from Sur La Table. After three months the switch would stay
on for a few seconds, then turn off. She contacted Sur La Table and
described the problem. They said they would make an exception (an
exception?) this time and replace it. Her second unit worked fine for
three months and then the switch went out again. Anyway Bodum will fix
it because it has a two year warranty. I'm curious if other users
have had the same problem. She said she's tried other appliances in
the same outlet and have worked fine. I'm surprised at Sur La Tables
attitude about replacing or fixing a unit still under warranty.
Perhaps they have received complaints about the unit before.





 
Date: 16 Aug 2007 20:13:58
From: Brian Colwell
Subject: Re: Issues with the Bodum Santos 12 cup coffeemaker switch

<shareyourknowledge@hotmail.com > wrote in message
news:1187203767.082905.284580@e9g2000prf.googlegroups.com...
>I purchased this coffeemaker for my neighbor as a Christmas gift last
> November from Sur La Table. After three months the switch would stay
> on for a few seconds, then turn off. She contacted Sur La Table and
> described the problem. They said they would make an exception (an
> exception?) this time and replace it. Her second unit worked fine for
> three months and then the switch went out again. Anyway Bodum will fix
> it because it has a two year warranty. I'm curious if other users
> have had the same problem. She said she's tried other appliances in
> the same outlet and have worked fine. I'm surprised at Sur La Tables
> attitude about replacing or fixing a unit still under warranty.
> Perhaps they have received complaints about the unit before.
>
Most of the reviews I have read for this machine, have been very positive
regarding the coffee it produces but very negative regarding the quality of
the unit.

bmc




 
Date: 16 Aug 2007 19:34:23
From: lockjaw
Subject: Re: Issues with the Bodum Santos 12 cup coffeemaker switch

> Luck of the draw. Mine have worked for years without trouble. The mini
> was so great, I bought a second one for larger groups.
>

Luck of 2 draws, actually.

dave



 
Date: 15 Aug 2007 20:34:53
From: Marshall
Subject: Re: Issues with the Bodum Santos 12 cup coffeemaker switch
On Wed, 15 Aug 2007 11:49:27 -0700, "shareyourknowledge@hotmail.com"
<shareyourknowledge@hotmail.com > wrote:

>I purchased this coffeemaker for my neighbor as a Christmas gift last
>November from Sur La Table. After three months the switch would stay
>on for a few seconds, then turn off. She contacted Sur La Table and
>described the problem. They said they would make an exception (an
>exception?) this time and replace it. Her second unit worked fine for
>three months and then the switch went out again. Anyway Bodum will fix
>it because it has a two year warranty. I'm curious if other users
>have had the same problem. She said she's tried other appliances in
>the same outlet and have worked fine. I'm surprised at Sur La Tables
>attitude about replacing or fixing a unit still under warranty.
>Perhaps they have received complaints about the unit before.

Luck of the draw. Mine have worked for years without trouble. The mini
was so great, I bought a second one for larger groups.

Marshall


 
Date: 15 Aug 2007 21:22:53
From: lockjaw
Subject: Re: Issues with the Bodum Santos 12 cup coffeemaker switch

> Perhaps they have received complaints about the unit before.

Once "burned"-- twice shy I would say.

I suggest you return it for FULL credit, while you still can. There
are many other good alternatives out there.

Dave

www.hitechespresso.com



 
Date: 15 Aug 2007 14:15:34
From: shareyourknowledge@hotmail.com
Subject: Re: Issues with the Bodum Santos 12 cup coffeemaker switch
On Aug 15, 1:35 pm, "I- >Ian" <some...@nowhere.com> wrote:
> On Wed, 15 Aug 2007 11:49:27 -0700, "shareyourknowle...@hotmail.com"
>
> <shareyourknowle...@hotmail.com> wrote:
> >I purchased this coffeemaker for my neighbor as a Christmas gift last
> >November from Sur La Table. After three months the switch would stay
> >on for a few seconds, then turn off. She contacted Sur La Table and
> >described the problem. They said they would make an exception (an
> >exception?) this time and replace it. Her second unit worked fine for
> >three months and then the switch went out again. Anyway Bodum will fix
> >it because it has a two year warranty. I'm curious if other users
> >have had the same problem. She said she's tried other appliances in
> >the same outlet and have worked fine. I'm surprised at Sur La Tables
> >attitude about replacing or fixing a unit still under warranty.
> >Perhaps they have received complaints about the unit before.
>
> I gave up on Bodum plastic kettles because the plastic around the
> switch contacts deformed in normal use, becoming intermittent.

Ahhh. So the contacts are surrounded by plastic. That would explain
the problem. I wonder if Bodum is upgrading the contacts or just
replacing the bad ones with the same thing. Interestingly, i bought
the same coffeemaker for my son and he hasn't had any problems with
his. Go figure.



 
Date: 15 Aug 2007 13:35:44
From: I->Ian
Subject: Re: Issues with the Bodum Santos 12 cup coffeemaker switch
On Wed, 15 Aug 2007 11:49:27 -0700, "shareyourknowledge@hotmail.com"
<shareyourknowledge@hotmail.com > wrote:

>I purchased this coffeemaker for my neighbor as a Christmas gift last
>November from Sur La Table. After three months the switch would stay
>on for a few seconds, then turn off. She contacted Sur La Table and
>described the problem. They said they would make an exception (an
>exception?) this time and replace it. Her second unit worked fine for
>three months and then the switch went out again. Anyway Bodum will fix
>it because it has a two year warranty. I'm curious if other users
>have had the same problem. She said she's tried other appliances in
>the same outlet and have worked fine. I'm surprised at Sur La Tables
>attitude about replacing or fixing a unit still under warranty.
>Perhaps they have received complaints about the unit before.

I gave up on Bodum plastic kettles because the plastic around the
switch contacts deformed in normal use, becoming intermittent.