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Main
Date: 01 Jan 2007 13:42:08
From: daveb
Subject: Kudos to who? UPS.
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I didn't think I'd be saying this:
but on two recent damage claims UPS was fast, courteous, efficient and
very prompt in settling my damage claims one for over $800 and the
other for $200. -- the latter packed very questionably.
Way, way faster than the other shipping outfit -- starts with an "F" 8
weeks to pay for a Rocky they lost going to Canada, and backbilling for
taxes and duties they did not collect. Grade "F"
What has Brown done for me? Made life easier!
HNY!
dave
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Date: 08 Jan 2007 18:49:42
From: Felix
Subject: Re: Kudos to who? UPS.
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Omniryx@gmail.com writes:
> In my city, FedEx has a beautiful, spotlessly clean facility [...]
Judging from the conversations I've had with several shippers, choice
of carrier depends heavily on where you are. I like FedEx Ground,
partly because FedEx/Kinko's doesn't give me the third degree about
what I'm shipping, how it's packed, etc. (My UPS customer counter used
to have scary signs reminding me to ship electronic equipment in
original packaging, a troublesome requirement when shipping "vintage"
audio equipment.) On the other hand, that permissiveness probably led
to a lot of insurance claims, so I'm not surprised to hear stories
about them. (My FedEx Ground claim story is completely different: I got
a grinder that was damaged en route because it wasn't packed properly,
and they paid. That was a while ago.)
More (vague) details ... one shipper I know sends stuff everywhere and
runs his business well. He's satisfied with UPS and says that the other
carriers cost the same after volume discounts are considered. Another
one prefers FedEx Ground , but he also uses UPS and USPS. (The customer
is always right :-) #3 uses several carriers after rediscovering USPS
during the UPS strike years ago. I even know someone who preferred DHL
*until* he moved his business recently.
Recently, I bought a humidifier that was packed with almost no padding,
and it arrived safely. Sometimes you get lucky, sometimes your package
is mishandled, sometimes it's lost. If you send stuff often enough,
sooner or later you'll have a bad experience. Don't generalize unless
you have the data ...
NB: last month, I shipped all my gifts via USPS, without insurance.
Felix
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Date: 08 Jan 2007 22:09:02
From: Dan Bollinger
Subject: Re: Kudos to who? UPS.
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On any given day we ship by Fedex Ground, UPS Ground, and USPS Priority around
the country and the Caribbean. Benefits vary between desired delivery time,
their location, and the weight. We occasionaly ship by freight or UPS
hundredweight. There is no clear winner or 'best' shipper. Not surprising since
they are in competition. Dan
> Judging from the conversations I've had with several shippers, choice
> of carrier depends heavily on where you are. I like FedEx Ground,
> partly because FedEx/Kinko's doesn't give me the third degree about
> what I'm shipping, how it's packed, etc. (My UPS customer counter used
> to have scary signs reminding me to ship electronic equipment in
> original packaging, a troublesome requirement when shipping "vintage"
> audio equipment.) On the other hand, that permissiveness probably led
> to a lot of insurance claims, so I'm not surprised to hear stories
> about them. (My FedEx Ground claim story is completely different: I got
> a grinder that was damaged en route because it wasn't packed properly,
> and they paid. That was a while ago.)
>
> More (vague) details ... one shipper I know sends stuff everywhere and
> runs his business well. He's satisfied with UPS and says that the other
> carriers cost the same after volume discounts are considered. Another
> one prefers FedEx Ground , but he also uses UPS and USPS. (The customer
> is always right :-) #3 uses several carriers after rediscovering USPS
> during the UPS strike years ago. I even know someone who preferred DHL
> *until* he moved his business recently.
>
> Recently, I bought a humidifier that was packed with almost no padding,
> and it arrived safely. Sometimes you get lucky, sometimes your package
> is mishandled, sometimes it's lost. If you send stuff often enough,
> sooner or later you'll have a bad experience. Don't generalize unless
> you have the data ...
>
> NB: last month, I shipped all my gifts via USPS, without insurance.
>
>
> Felix
>
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Date: 08 Jan 2007 07:40:53
From: Omniryx@gmail.com
Subject: Re: Kudos to who? UPS.
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I've shipped and received literally hundreds of parcels via FedEx Air
and never had one show even the slightest damage in transit. This has
included sending a couple of quite expensive watches to Switzerland and
back, and lots of expensive audio equipment all around the country. No
problems.
I've heard bad things about FedEx Ground but never tried them.
My experience with UPS, OTOH, has been horrendous. I'm still waiting
for them to reimburse me for a painting that was destroyed in a box
with (didn't someone mention this already?) a boot print in the middle
of the damaged area. I filed that claim in 1976!!!
I've become accustomed to UPS parcels being bashed almost every time I
receive them. I recently got a box of three hardbound books from
Amazon and the books were trashed. I could go on.
Then there is the customer service. In my city, FedEx has a beautiful,
spotlessly clean facility where stly uniformed personnel treat
customers with courtesy and efficiency. The UPS facility, OTOH, is ten
miles outside of the city in the back of a dingy warehouse park. Poor
signage, absolutely filthy, and surly personnel who make it clear that
they are doing you a favor to give you your parcel.
So poor has my experience been with UPS that if two vendors are close
to the same in price for the item I am purchasing, I will go with the
one that uses FedEx Air even if the goods are a bit more costly.
FedEx Air. A little more money. A lot better service.
"Can you prove the boot was on the foot of a UPS employee, sir?"
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Date: 07 Jan 2007 19:36:02
From: JohnPark
Subject: Re: Kudos to who? UPS.
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I'm in the middle of the UPS claims process. Ugh. They killed my
Christmas present - a Bricoletta Volante. The box has a boot print on
it (!) and even though it was double boxed with bubble wrap and foam
peanuts, they managed to snap a part off of the pump inside the
machine.
daveb wrote:
> Gotta agree with you on USPS -- for light things like parts and
> guitars, oh and things going outside the US. USPS is rough on heavy
> things and way expensive -- on heavy things. and "tracking" ?? what
> tracking?
>
> In re: Jack's comments, I think FED should go back to just overnite
> envelopes.
>
> Da ground thing is not working out too well.
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Date: 02 Jan 2007 06:52:32
From: daveb
Subject: Re: Kudos to who? UPS.
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Gotta agree with you on USPS -- for light things like parts and
guitars, oh and things going outside the US. USPS is rough on heavy
things and way expensive -- on heavy things. and "tracking" ?? what
tracking?
In re: Jack's comments, I think FED should go back to just overnite
envelopes.
Da ground thing is not working out too well.
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Date: 02 Jan 2007 06:36:44
From: shane
Subject: Re: Kudos to who? UPS.
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A friend of mine is a luthier and builds incredibly nice guitars. He
won't ship with any other method besides insured mail via the good old
US postal service. He claims that because the USPS insures their
packages and doesn't like paying out claims, they actually take care to
not damage packages.
Johnny wrote:
> I too recently had a bad experience with Fedex, not anywhere near as bad as
> yours though Jack. Their tracking system claimed an item was delivered to
> my house but it had not. After many phone calls, with Fedex volunteering
> each time to call me back with an update, I'm still waiting for any. The
> item arrived several days later with no explanation as to how their
> tracking said it had previously arrived or apology for the disappearance or
> my inconvenience tracking it down with them. They could have kept my
> business by a simple apology but now as both the office staff and the
> drivers could only shrug I'll take my business elsewhere.
>
> UPS also mis-delivered a package to my house over the holidays but unlike
> Fedex, UPS has built up good-will with me over many years and so I happily
> walked the package to the correct address a couple of blocks over.
>
> As for USPS they have given great service for coffee deliveries (see it's
> almost on topic :D ) but for regular mail about 1 day in every 15 on average
> we get mail for someone else in the vicinity so it's hard to place a lot of
> confidence in them.
>
> "Jack Denver" <nunuvyer@netscape.net> wrote in message
> news:udydnQnvFe57RgTYnZ2dnUVZ_rWnnZ2d@comcast.com...
> > Just went thru a nighte experience with Fedex - they "lost" (read
> stole)
> > a valuable watch that I sent in for warranty service. The time between I
> > put the package into their system and the time it disappeared off their
> > tracking system was only a matter of hours. I foolishly did not purchase
> > additional coverage so I only got $100 for my loss and it took them far
> > longer to pay off than their web site said it would - a couple of months.
> > They eventually paid the lousy $100 but it was clear that the employees
> did
> > not give a hoot - not even a "sorry we lost your package". One day a
> check
> > for $100 just showed up in the mail. I did a little reading on this
> subject
> > and apparently some Fedex "independent contractors" (the people who
> deliver
> > for Fedex Ground are not Fedex employees - they save money that way) must
> > be supplementing their incomes thru pilferage - over and over I read
> stories
> > about packages that had jewelry in them not arriving or boxes arriving
> > empty. You would think that given their extensive tracking system they
> > would know in whom's custody the package was at the time it disappeared,
> but
> > I guess it's easier for them to just write $100 checks once in a while.
> >
> > This is too bad - I've been sending documents using Fedex for over 20
> years
> > (isn't it funny that they never once "lost" a package of papers) but I'll
> be
> > damned if I ever give them a nickel of mine again. I remember reading
> > somewhere that a dissatisfied customer ends up telling a large number of
> his
> > friends, so that the cost of dissatisfying a customer is much greater to a
> > company than it would appear from the direct loss. I sure do hope so. My
> > vote, oddly enough, is for USPS. I discussed this on a watch forum and
> all
> > agreed that insured mail was the way to go. Fedex and UPS don't really
> sell
> > insurance, just "damage waivers" with all kinds of loopholes.
> >
> >
> >
> >
> >
> > "yetanotherBob" <yetanotherbob@gmail.com> wrote in message
> > news:MPG.2003867f28c2e0499896c3@news.erols.com...
> > > In article <1167687728.538535.211970@n51g2000cwc.googlegroups.com>,
> > > davebobblane@gmail.com says...
> > >> I didn't think I'd be saying this:
> > >> but on two recent damage claims UPS was fast, courteous, efficient and
> > >> very prompt in settling my damage claims one for over $800 and the
> > >> other for $200. -- the latter packed very questionably.
> > >>
> > >> Way, way faster than the other shipping outfit -- starts with an "F" 8
> > >> weeks to pay for a Rocky they lost going to Canada, and backbilling for
> > >> taxes and duties they did not collect. Grade "F"
> > >>
> > >> What has Brown done for me? Made life easier!
> > >>
> > >>
> > >> HNY!
> > >>
> > >> dave
> > >>
> > >>
> > > I've been pretty impressed with the performance of USPS Priority Mail of
> > > late. Pre-Christmas, they did *very* well with 2-day(!) service from
> > > East coast to West coast for stuff dropped off at the local PO, and 3 or
> > > 4-day service on stuff picked up at the front porch. Prices seem good
> > > for the service. One possible drawback is that their "tracking number"
> > > doesn't really tell you anything until the package is delivered, but
> > > overall, I'm a satisfied customer. (Fortunately, no claim experience to
> > > report on here.)
> > >
> > > Bob
> >
> >
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Date: 01 Jan 2007 20:59:16
From: yetanotherBob
Subject: Re: Kudos to who? UPS.
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In article <1167687728.538535.211970@n51g2000cwc.googlegroups.com >,
davebobblane@gmail.com says...
> I didn't think I'd be saying this:
> but on two recent damage claims UPS was fast, courteous, efficient and
> very prompt in settling my damage claims one for over $800 and the
> other for $200. -- the latter packed very questionably.
>
> Way, way faster than the other shipping outfit -- starts with an "F" 8
> weeks to pay for a Rocky they lost going to Canada, and backbilling for
> taxes and duties they did not collect. Grade "F"
>
> What has Brown done for me? Made life easier!
>
>
> HNY!
>
> dave
>
>
I've been pretty impressed with the performance of USPS Priority Mail of
late. Pre-Christmas, they did *very* well with 2-day(!) service from
East coast to West coast for stuff dropped off at the local PO, and 3 or
4-day service on stuff picked up at the front porch. Prices seem good
for the service. One possible drawback is that their "tracking number"
doesn't really tell you anything until the package is delivered, but
overall, I'm a satisfied customer. (Fortunately, no claim experience to
report on here.)
Bob
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Date: 01 Jan 2007 23:13:30
From: Jack Denver
Subject: Re: Kudos to who? UPS.
|
Just went thru a nighte experience with Fedex - they "lost" (read stole)
a valuable watch that I sent in for warranty service. The time between I
put the package into their system and the time it disappeared off their
tracking system was only a matter of hours. I foolishly did not purchase
additional coverage so I only got $100 for my loss and it took them far
longer to pay off than their web site said it would - a couple of months.
They eventually paid the lousy $100 but it was clear that the employees did
not give a hoot - not even a "sorry we lost your package". One day a check
for $100 just showed up in the mail. I did a little reading on this subject
and apparently some Fedex "independent contractors" (the people who deliver
for Fedex Ground are not Fedex employees - they save money that way) must
be supplementing their incomes thru pilferage - over and over I read stories
about packages that had jewelry in them not arriving or boxes arriving
empty. You would think that given their extensive tracking system they
would know in whom's custody the package was at the time it disappeared, but
I guess it's easier for them to just write $100 checks once in a while.
This is too bad - I've been sending documents using Fedex for over 20 years
(isn't it funny that they never once "lost" a package of papers) but I'll be
damned if I ever give them a nickel of mine again. I remember reading
somewhere that a dissatisfied customer ends up telling a large number of his
friends, so that the cost of dissatisfying a customer is much greater to a
company than it would appear from the direct loss. I sure do hope so. My
vote, oddly enough, is for USPS. I discussed this on a watch forum and all
agreed that insured mail was the way to go. Fedex and UPS don't really sell
insurance, just "damage waivers" with all kinds of loopholes.
"yetanotherBob" <yetanotherbob@gmail.com > wrote in message
news:MPG.2003867f28c2e0499896c3@news.erols.com...
> In article <1167687728.538535.211970@n51g2000cwc.googlegroups.com>,
> davebobblane@gmail.com says...
>> I didn't think I'd be saying this:
>> but on two recent damage claims UPS was fast, courteous, efficient and
>> very prompt in settling my damage claims one for over $800 and the
>> other for $200. -- the latter packed very questionably.
>>
>> Way, way faster than the other shipping outfit -- starts with an "F" 8
>> weeks to pay for a Rocky they lost going to Canada, and backbilling for
>> taxes and duties they did not collect. Grade "F"
>>
>> What has Brown done for me? Made life easier!
>>
>>
>> HNY!
>>
>> dave
>>
>>
> I've been pretty impressed with the performance of USPS Priority Mail of
> late. Pre-Christmas, they did *very* well with 2-day(!) service from
> East coast to West coast for stuff dropped off at the local PO, and 3 or
> 4-day service on stuff picked up at the front porch. Prices seem good
> for the service. One possible drawback is that their "tracking number"
> doesn't really tell you anything until the package is delivered, but
> overall, I'm a satisfied customer. (Fortunately, no claim experience to
> report on here.)
>
> Bob
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Date: 02 Jan 2007 03:55:13
From: Johnny
Subject: Re: Kudos to who? UPS.
|
I too recently had a bad experience with Fedex, not anywhere near as bad as
yours though Jack. Their tracking system claimed an item was delivered to
my house but it had not. After many phone calls, with Fedex volunteering
each time to call me back with an update, I'm still waiting for any. The
item arrived several days later with no explanation as to how their
tracking said it had previously arrived or apology for the disappearance or
my inconvenience tracking it down with them. They could have kept my
business by a simple apology but now as both the office staff and the
drivers could only shrug I'll take my business elsewhere.
UPS also mis-delivered a package to my house over the holidays but unlike
Fedex, UPS has built up good-will with me over many years and so I happily
walked the package to the correct address a couple of blocks over.
As for USPS they have given great service for coffee deliveries (see it's
almost on topic :D ) but for regular mail about 1 day in every 15 on average
we get mail for someone else in the vicinity so it's hard to place a lot of
confidence in them.
"Jack Denver" <nunuvyer@netscape.net > wrote in message
news:udydnQnvFe57RgTYnZ2dnUVZ_rWnnZ2d@comcast.com...
> Just went thru a nighte experience with Fedex - they "lost" (read
stole)
> a valuable watch that I sent in for warranty service. The time between I
> put the package into their system and the time it disappeared off their
> tracking system was only a matter of hours. I foolishly did not purchase
> additional coverage so I only got $100 for my loss and it took them far
> longer to pay off than their web site said it would - a couple of months.
> They eventually paid the lousy $100 but it was clear that the employees
did
> not give a hoot - not even a "sorry we lost your package". One day a
check
> for $100 just showed up in the mail. I did a little reading on this
subject
> and apparently some Fedex "independent contractors" (the people who
deliver
> for Fedex Ground are not Fedex employees - they save money that way) must
> be supplementing their incomes thru pilferage - over and over I read
stories
> about packages that had jewelry in them not arriving or boxes arriving
> empty. You would think that given their extensive tracking system they
> would know in whom's custody the package was at the time it disappeared,
but
> I guess it's easier for them to just write $100 checks once in a while.
>
> This is too bad - I've been sending documents using Fedex for over 20
years
> (isn't it funny that they never once "lost" a package of papers) but I'll
be
> damned if I ever give them a nickel of mine again. I remember reading
> somewhere that a dissatisfied customer ends up telling a large number of
his
> friends, so that the cost of dissatisfying a customer is much greater to a
> company than it would appear from the direct loss. I sure do hope so. My
> vote, oddly enough, is for USPS. I discussed this on a watch forum and
all
> agreed that insured mail was the way to go. Fedex and UPS don't really
sell
> insurance, just "damage waivers" with all kinds of loopholes.
>
>
>
>
>
> "yetanotherBob" <yetanotherbob@gmail.com> wrote in message
> news:MPG.2003867f28c2e0499896c3@news.erols.com...
> > In article <1167687728.538535.211970@n51g2000cwc.googlegroups.com>,
> > davebobblane@gmail.com says...
> >> I didn't think I'd be saying this:
> >> but on two recent damage claims UPS was fast, courteous, efficient and
> >> very prompt in settling my damage claims one for over $800 and the
> >> other for $200. -- the latter packed very questionably.
> >>
> >> Way, way faster than the other shipping outfit -- starts with an "F" 8
> >> weeks to pay for a Rocky they lost going to Canada, and backbilling for
> >> taxes and duties they did not collect. Grade "F"
> >>
> >> What has Brown done for me? Made life easier!
> >>
> >>
> >> HNY!
> >>
> >> dave
> >>
> >>
> > I've been pretty impressed with the performance of USPS Priority Mail of
> > late. Pre-Christmas, they did *very* well with 2-day(!) service from
> > East coast to West coast for stuff dropped off at the local PO, and 3 or
> > 4-day service on stuff picked up at the front porch. Prices seem good
> > for the service. One possible drawback is that their "tracking number"
> > doesn't really tell you anything until the package is delivered, but
> > overall, I'm a satisfied customer. (Fortunately, no claim experience to
> > report on here.)
> >
> > Bob
>
>
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