Date: 28 Nov 2006 15:35:53
From: VicTek
Subject: New lid for Presto carafe
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For the record:
After buying a new Presto Scandinavian coffee machine from Sears.com ($35) I
had a problem with the carafe leaking. Specifically, coffee was siphoning
through the seem where the handle attaches to the glass and dripping down
the outside of the carafe. I discovered that Presto was aware of the
problem and had created a new lid that was supposed to solve it. Well, the
new lid DOES solve the problem. If you buy one and have this issue here is
contact information:
http://www.presto-net.com/products/products.php?stock830
Customer Service: Phone: 1-800-955-2292
Website: http://www.GoPresto.com/products/parts.php
Phone: 1-715-839-2121
Email: cont...@presto-nat.com
Customer Service
Phone: 1-800-995-9960
Weekdays, 8AM-4:30PM Central Time
The person I spoke with on the phone believed that the lids had already been
replaced on the machines currently being sold, but this was definitely not
the case on mine - the new lid has an extra lip that directs the coffee
straight down, keeping it away from the seem. I needed to push just a
little to get them to send it (no charge). Other than this the machine has
been working fine. Cheers!
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