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Main
Date: 05 Jun 2006 15:20:11
From: Omniryx@gmail.com
Subject: Question about EspressoParts
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PLEASE NOTE: This is a QUESTION, not a RANT.
Has anyone had difficulty with EspressoParts delivering as promised? I
placed an order with them last month. Within a couple of days I
received two emails. The first, from Quantumview, provided me with a
UPS tracking number and an estimated delivery date of today, June 5.
The second, from EspressoParts, stated "Your order has been shipped."
No delivery. OK, well, these things happen. Except that further
investigation with UPS indicates that although a shipping number was
assigned electronically, the parcel apparently was never placed with
them for delivery. Have written to the company but no reply yet.
This was a gift for a good friend which is now going to be late.
Disappointing.
My question: Has anyone else experienced this problem with this
company?
NOTE AGAIN: This is NOT a complaint, nor is it an attack on the
reputation of this company. It is merely an inquiry.
Thanks for any info you can supply.
Will
"The human capacity for self delusion is nearly boundless"
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Date: 05 Jun 2006 20:52:22
From:
Subject: Re: Question about EspressoParts
|
A quick answer is that we just moved Espresso Parts to a new facility.
A huge task that took over four weeks to complete. We did our best to
ship all of our orders in a timely manner during the move, however we
are not perfect. Sounds like your order may have been jumbled due to
the move.
Our site is currently being upgraded to remove parts no longer
available, so that should help with ordering parts that are not
available.. I think we do a fair job, given the size of our company.
The staff at Espressoparts, thanks all of you that are supportive. Your
kind words make up for the negativity of others.
Cheers,
Terry Z
Brent wrote:
> And it's only gifts and the like that fall through cracks...
>
> > Thanks, folks. That's reassuring. Probably just something that fell
> > through the cracks.
> >
> >
> > houdina wrote:
> >> Will
> >> I have used them many times and have had no problems. Call them
> >> right away, there is a phone number on their web site. I know they have
> >> just moved locations, maybe that caused some problems.
> >> Gregg
> >>
> >> Omniryx@gmail.com wrote:
> >> > PLEASE NOTE: This is a QUESTION, not a RANT.
> >> >
> >> > Has anyone had difficulty with EspressoParts delivering as promised? I
> >> > placed an order with them last month. Within a couple of days I
> >> > received two emails. The first, from Quantumview, provided me with a
> >> > UPS tracking number and an estimated delivery date of today, June 5.
> >> > The second, from EspressoParts, stated "Your order has been shipped."
> >> >
> >> > No delivery. OK, well, these things happen. Except that further
> >> > investigation with UPS indicates that although a shipping number was
> >> > assigned electronically, the parcel apparently was never placed with
> >> > them for delivery. Have written to the company but no reply yet.
> >> >
> >> > This was a gift for a good friend which is now going to be late.
> >> > Disappointing.
> >> >
> >> > My question: Has anyone else experienced this problem with this
> >> > company?
> >> >
> >> > NOTE AGAIN: This is NOT a complaint, nor is it an attack on the
> >> > reputation of this company. It is merely an inquiry.
> >> >
> >> > Thanks for any info you can supply.
> >> >
> >> > Will
> >> > "The human capacity for self delusion is nearly boundless"
> >
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Date: 05 Jun 2006 20:01:23
From: Paul Sack
Subject: Re: Question about EspressoParts
|
"Omniryx@gmail.com" <Omniryx@gmail.com > writes:
> Has anyone had difficulty with EspressoParts delivering as promised?
I've placed about 5 orders with them, and for the 3 wherein I was
ordering common things like Silvia gaskets and Cafiza, they were
great, but ordering more obscure parts from them is an exercise in
futility. Sometimes they answer emails, sometimes not. I wish they'd
remove parts they don't sell from their web site. It's too bad they
don't have more competition.
-Paul
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Date: 05 Jun 2006 17:03:58
From: Omniryx@gmail.com
Subject: Re: Question about EspressoParts
|
Thanks, folks. That's reassuring. Probably just something that fell
through the cracks.
houdina wrote:
> Will
> I have used them many times and have had no problems. Call them
> right away, there is a phone number on their web site. I know they have
> just moved locations, maybe that caused some problems.
> Gregg
>
> Omniryx@gmail.com wrote:
> > PLEASE NOTE: This is a QUESTION, not a RANT.
> >
> > Has anyone had difficulty with EspressoParts delivering as promised? I
> > placed an order with them last month. Within a couple of days I
> > received two emails. The first, from Quantumview, provided me with a
> > UPS tracking number and an estimated delivery date of today, June 5.
> > The second, from EspressoParts, stated "Your order has been shipped."
> >
> > No delivery. OK, well, these things happen. Except that further
> > investigation with UPS indicates that although a shipping number was
> > assigned electronically, the parcel apparently was never placed with
> > them for delivery. Have written to the company but no reply yet.
> >
> > This was a gift for a good friend which is now going to be late.
> > Disappointing.
> >
> > My question: Has anyone else experienced this problem with this
> > company?
> >
> > NOTE AGAIN: This is NOT a complaint, nor is it an attack on the
> > reputation of this company. It is merely an inquiry.
> >
> > Thanks for any info you can supply.
> >
> > Will
> > "The human capacity for self delusion is nearly boundless"
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| | |
Date: 06 Jun 2006 15:23:49
From: Brent
Subject: Re: Question about EspressoParts
|
And it's only gifts and the like that fall through cracks...
> Thanks, folks. That's reassuring. Probably just something that fell
> through the cracks.
>
>
> houdina wrote:
>> Will
>> I have used them many times and have had no problems. Call them
>> right away, there is a phone number on their web site. I know they have
>> just moved locations, maybe that caused some problems.
>> Gregg
>>
>> Omniryx@gmail.com wrote:
>> > PLEASE NOTE: This is a QUESTION, not a RANT.
>> >
>> > Has anyone had difficulty with EspressoParts delivering as promised? I
>> > placed an order with them last month. Within a couple of days I
>> > received two emails. The first, from Quantumview, provided me with a
>> > UPS tracking number and an estimated delivery date of today, June 5.
>> > The second, from EspressoParts, stated "Your order has been shipped."
>> >
>> > No delivery. OK, well, these things happen. Except that further
>> > investigation with UPS indicates that although a shipping number was
>> > assigned electronically, the parcel apparently was never placed with
>> > them for delivery. Have written to the company but no reply yet.
>> >
>> > This was a gift for a good friend which is now going to be late.
>> > Disappointing.
>> >
>> > My question: Has anyone else experienced this problem with this
>> > company?
>> >
>> > NOTE AGAIN: This is NOT a complaint, nor is it an attack on the
>> > reputation of this company. It is merely an inquiry.
>> >
>> > Thanks for any info you can supply.
>> >
>> > Will
>> > "The human capacity for self delusion is nearly boundless"
>
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| | |
Date: 06 Jun 2006 07:45:40
From: invisible_ordinary
Subject: Re: Question about EspressoParts
|
In article <1149552238.046497.213130@c74g2000cwc.googlegroups.com >,
<"Omniryx@gmail.com" > wrote:
|
| | | |
Date: 07 Jun 2006 05:20:45
From: Barry Jarrett
Subject: Re: Question about EspressoParts
|
On Tue, 06 Jun 2006 07:45:40 -0700, invisible_ordinary <not@not.net >
wrote:
>keep in mind too that this may be on UPS's side as well.. UPS drivers
>will often fail to scan packages... so the Quantumview won't work.
we actually had a package scanned which didn't even exist. UPS claims
was ready to pay me several hundred $$ for a "lost" package which they
never had.
--barry "that's the short story..."
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Date: 05 Jun 2006 16:26:45
From: houdina
Subject: Re: Question about EspressoParts
|
Will
I have used them many times and have had no problems. Call them
right away, there is a phone number on their web site. I know they have
just moved locations, maybe that caused some problems.
Gregg
Omniryx@gmail.com wrote:
> PLEASE NOTE: This is a QUESTION, not a RANT.
>
> Has anyone had difficulty with EspressoParts delivering as promised? I
> placed an order with them last month. Within a couple of days I
> received two emails. The first, from Quantumview, provided me with a
> UPS tracking number and an estimated delivery date of today, June 5.
> The second, from EspressoParts, stated "Your order has been shipped."
>
> No delivery. OK, well, these things happen. Except that further
> investigation with UPS indicates that although a shipping number was
> assigned electronically, the parcel apparently was never placed with
> them for delivery. Have written to the company but no reply yet.
>
> This was a gift for a good friend which is now going to be late.
> Disappointing.
>
> My question: Has anyone else experienced this problem with this
> company?
>
> NOTE AGAIN: This is NOT a complaint, nor is it an attack on the
> reputation of this company. It is merely an inquiry.
>
> Thanks for any info you can supply.
>
> Will
> "The human capacity for self delusion is nearly boundless"
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Date: 05 Jun 2006 16:19:58
From:
Subject: Re: Question about EspressoParts
|
Will,
I've dealt with them on several orders and always been very pleased
with the product, service and speed. I would bet they'll be back to you
fairly quickly once they discover what the problem is.
Best of luck
Jim
Omniryx@gmail.com wrote:
> PLEASE NOTE: This is a QUESTION, not a RANT.
>
> Has anyone had difficulty with EspressoParts delivering as promised? I
> placed an order with them last month. Within a couple of days I
> received two emails. The first, from Quantumview, provided me with a
> UPS tracking number and an estimated delivery date of today, June 5.
> The second, from EspressoParts, stated "Your order has been shipped."
>
> No delivery. OK, well, these things happen. Except that further
> investigation with UPS indicates that although a shipping number was
> assigned electronically, the parcel apparently was never placed with
> them for delivery. Have written to the company but no reply yet.
>
> This was a gift for a good friend which is now going to be late.
> Disappointing.
>
> My question: Has anyone else experienced this problem with this
> company?
>
> NOTE AGAIN: This is NOT a complaint, nor is it an attack on the
> reputation of this company. It is merely an inquiry.
>
> Thanks for any info you can supply.
>
> Will
> "The human capacity for self delusion is nearly boundless"
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Date: 06 Jun 2006 09:30:09
From: Omniryx@gmail.com
Subject: Re: Question about EspressoParts
|
The story continues...
Got a voicemail this morning from someone (could not understand the
name) at Espressoparts telling me that the problem appeared to be that
UPS had mishandled the shipment. Also that part of the order was held
up due to items not being in stock. And a very mild and courteous
rebuke for posting to alt.C instead of calling. Was told that they
would sort out what was going on with UPS and let me know.
I called back about an hour later and spoke to a pleasant gentleman in
the shipping department who told me that, in fact, the order had NOT
shipped because of the shortage of one of the items. Apologized for
not notifying me of this problem. We agreed to substitute a different
item (Reg Barber tamper instead of Lava) and he promised to get the
order out today.
So...although the right hand seems not quite to know what the left hand
is doing, apparently the order will be shipped today. I hope.
Thanks for all the advice and reassurance. I'm sure this is a fine
company and I'm certainly not condemning them for a single mistake.
Will
"The human capacity for self delusion is nearly boundless"
gscace wrote:
> They're good guys as far as I'm concerned. They've been very helpful
> to me and they are interested in moving the craft forward.
>
> A phone call will prolly sort it out for you.
>
> -Greg
>
> Omniryx@gmail.com wrote:
> > PLEASE NOTE: This is a QUESTION, not a RANT.
> >
> > Has anyone had difficulty with EspressoParts delivering as promised? I
> > placed an order with them last month. Within a couple of days I
> > received two emails. The first, from Quantumview, provided me with a
> > UPS tracking number and an estimated delivery date of today, June 5.
> > The second, from EspressoParts, stated "Your order has been shipped."
> >
> > No delivery. OK, well, these things happen. Except that further
> > investigation with UPS indicates that although a shipping number was
> > assigned electronically, the parcel apparently was never placed with
> > them for delivery. Have written to the company but no reply yet.
> >
> > This was a gift for a good friend which is now going to be late.
> > Disappointing.
> >
> > My question: Has anyone else experienced this problem with this
> > company?
> >
> > NOTE AGAIN: This is NOT a complaint, nor is it an attack on the
> > reputation of this company. It is merely an inquiry.
> >
> > Thanks for any info you can supply.
> >
> > Will
> > "The human capacity for self delusion is nearly boundless"
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| | |
Date: 06 Jun 2006 12:29:57
From: Paul Sack
Subject: Re: Question about EspressoParts
|
"Omniryx@gmail.com" <Omniryx@gmail.com > writes:
> So...although the right hand seems not quite to know what the left hand
> is doing, apparently the order will be shipped today. I hope.
>
> Thanks for all the advice and reassurance. I'm sure this is a fine
> company and I'm certainly not condemning them for a single mistake.
That's pretty much how I feel. Looking over the emails exchanged a
couple of months ago, I think I was too harsh in my last post.
It's easy to get excited when the machine you've been rebuilding is
lacking just a few small parts and an order is executed less than
perfectly.
I also think it should be *okay* to talk about this in alt.coffee.
I also wish they'd treat email as a first-class way to get ahold of
them. It's easy to confuse 58 mm and 3/4" BSPT over the phone, and you
can't call them at 2 a.m.
-Paul
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| | | |
Date: 06 Jun 2006 10:46:42
From: Johnny
Subject: Re: Question about EspressoParts
|
"Paul Sack" <paulsack@illiac6-dev.cs.uiuc.edu > wrote in message
news:lubqt619be.fsf@illiac6-dev.cs.uiuc.edu...
>
> I also think it should be *okay* to talk about this in alt.coffee.
>
It's most fair to take it up with the vendor _before_ dragging them across
hot coals here.
Then if you still have problems, posting here may be appropriate.
OTOH this is a public newsgroup so folks can, do and will do just as they
please.
|
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Date: 06 Jun 2006 08:54:59
From: gscace
Subject: Re: Question about EspressoParts
|
They're good guys as far as I'm concerned. They've been very helpful
to me and they are interested in moving the craft forward.
A phone call will prolly sort it out for you.
-Greg
Omniryx@gmail.com wrote:
> PLEASE NOTE: This is a QUESTION, not a RANT.
>
> Has anyone had difficulty with EspressoParts delivering as promised? I
> placed an order with them last month. Within a couple of days I
> received two emails. The first, from Quantumview, provided me with a
> UPS tracking number and an estimated delivery date of today, June 5.
> The second, from EspressoParts, stated "Your order has been shipped."
>
> No delivery. OK, well, these things happen. Except that further
> investigation with UPS indicates that although a shipping number was
> assigned electronically, the parcel apparently was never placed with
> them for delivery. Have written to the company but no reply yet.
>
> This was a gift for a good friend which is now going to be late.
> Disappointing.
>
> My question: Has anyone else experienced this problem with this
> company?
>
> NOTE AGAIN: This is NOT a complaint, nor is it an attack on the
> reputation of this company. It is merely an inquiry.
>
> Thanks for any info you can supply.
>
> Will
> "The human capacity for self delusion is nearly boundless"
|
| |
Date: 06 Jun 2006 05:29:06
From: daveb
Subject: Re: Question about EspressoParts
|
IN RE: lost order
we don't need to worry about this being a scam or have lotsa
testimonials about how good they are. We know that.
This was a mistake shit happens. Call 'em -- on the phone!
Omniryx@gmail.com wrote:
> PLEASE NOTE: This is a QUESTION, not a RANT.
>
> Has anyone had difficulty with EspressoParts delivering as promised? I
> placed an order with them last month. Within a couple of days I
> received two emails. The first, from Quantumview, provided me with a
> UPS tracking number and an estimated delivery date of today, June 5.
> The second, from EspressoParts, stated "Your order has been shipped."
>
> No delivery. OK, well, these things happen. Except that further
> investigation with UPS indicates that although a shipping number was
> assigned electronically, the parcel apparently was never placed with
> them for delivery. Have written to the company but no reply yet.
>
> This was a gift for a good friend which is now going to be late.
> Disappointing.
>
> My question: Has anyone else experienced this problem with this
> company?
>
> NOTE AGAIN: This is NOT a complaint, nor is it an attack on the
> reputation of this company. It is merely an inquiry.
>
> Thanks for any info you can supply.
>
> Will
> "The human capacity for self delusion is nearly boundless"
|
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Date: 06 Jun 2006 04:23:55
From: Omniryx@gmail.com
Subject: Re: Question about EspressoParts
|
No negativity on my part, Terry, I just want my stuff. May I assume
that someone is working on the problem and will be in touch with me
soon?
terryz@espressoparts.com wrote:
> A quick answer is that we just moved Espresso Parts to a new facility.
> A huge task that took over four weeks to complete. We did our best to
> ship all of our orders in a timely manner during the move, however we
> are not perfect. Sounds like your order may have been jumbled due to
> the move.
>
> Our site is currently being upgraded to remove parts no longer
> available, so that should help with ordering parts that are not
> available.. I think we do a fair job, given the size of our company.
> The staff at Espressoparts, thanks all of you that are supportive. Your
> kind words make up for the negativity of others.
>
> Cheers,
>
> Terry Z
>
> Brent wrote:
> > And it's only gifts and the like that fall through cracks...
> >
> > > Thanks, folks. That's reassuring. Probably just something that fell
> > > through the cracks.
> > >
> > >
> > > houdina wrote:
> > >> Will
> > >> I have used them many times and have had no problems. Call them
> > >> right away, there is a phone number on their web site. I know they have
> > >> just moved locations, maybe that caused some problems.
> > >> Gregg
> > >>
> > >> Omniryx@gmail.com wrote:
> > >> > PLEASE NOTE: This is a QUESTION, not a RANT.
> > >> >
> > >> > Has anyone had difficulty with EspressoParts delivering as promised? I
> > >> > placed an order with them last month. Within a couple of days I
> > >> > received two emails. The first, from Quantumview, provided me with a
> > >> > UPS tracking number and an estimated delivery date of today, June 5.
> > >> > The second, from EspressoParts, stated "Your order has been shipped."
> > >> >
> > >> > No delivery. OK, well, these things happen. Except that further
> > >> > investigation with UPS indicates that although a shipping number was
> > >> > assigned electronically, the parcel apparently was never placed with
> > >> > them for delivery. Have written to the company but no reply yet.
> > >> >
> > >> > This was a gift for a good friend which is now going to be late.
> > >> > Disappointing.
> > >> >
> > >> > My question: Has anyone else experienced this problem with this
> > >> > company?
> > >> >
> > >> > NOTE AGAIN: This is NOT a complaint, nor is it an attack on the
> > >> > reputation of this company. It is merely an inquiry.
> > >> >
> > >> > Thanks for any info you can supply.
> > >> >
> > >> > Will
> > >> > "The human capacity for self delusion is nearly boundless"
> > >
|
| | |
Date: 06 Jun 2006 13:55:06
From: R@L
Subject: Re: Question about EspressoParts
|
<Omniryx@gmail.com > wrote in message
news:1149593034.980214.299140@j55g2000cwa.googlegroups.com...
> No negativity on my part, Terry, I just want my stuff. May I assume
> that someone is working on the problem and will be in touch with me
> soon?
>
>
> > terryz@espressoparts.com wrote:
A direct mail to Terry would be more elegant.
Ronald
|
| |
Date: 06 Jun 2006 14:15:06
From: Omniryx@gmail.com
Subject: Re: Question about EspressoParts
|
But I, at least, have been extremely careful NOT to drag them over the
coals. The circumstances were extraordinary. They said they had
shipped the parts. UPS said it had never gotten the shipment. Turned
out UPS was right. I had already written a couple of emails to the
company and it was too late in the day to call them. I think it was
altogether appropriate to inquire the experience of others.
Sorry you saw that as dragging anyone over the coals. Perhaps you
missed my very explicit disclaimers.
Apparently, the items have now been shipped and appropriate apologies
have been tendered. I appreciate their very prompt response.
Will
Johnny wrote:
> "Paul Sack" <paulsack@illiac6-dev.cs.uiuc.edu> wrote in message
> news:lubqt619be.fsf@illiac6-dev.cs.uiuc.edu...
> >
> > I also think it should be *okay* to talk about this in alt.coffee.
> >
> It's most fair to take it up with the vendor _before_ dragging them across
> hot coals here.
> Then if you still have problems, posting here may be appropriate.
>
> OTOH this is a public newsgroup so folks can, do and will do just as they
> please.
|
| | |
Date: 06 Jun 2006 14:43:13
From: Johnny
Subject: Re: Question about EspressoParts
|
<Omniryx@gmail.com > wrote in message
news:1149628506.493531.111540@f6g2000cwb.googlegroups.com...
> Johnny wrote:
> > "Paul Sack" <paulsack@illiac6-dev.cs.uiuc.edu> wrote in message
> > news:lubqt619be.fsf@illiac6-dev.cs.uiuc.edu...
> > >
> > > I also think it should be *okay* to talk about this in alt.coffee.
> > >
> > It's most fair to take it up with the vendor _before_ dragging them
across
> > hot coals here.
> > Then if you still have problems, posting here may be appropriate.
> >
> > OTOH this is a public newsgroup so folks can, do and will do just as
they
> > please.
> But I, at least, have been extremely careful NOT to drag them over the
> coals. The circumstances were extraordinary. They said they had
> shipped the parts. UPS said it had never gotten the shipment. Turned
> out UPS was right. I had already written a couple of emails to the
> company and it was too late in the day to call them. I think it was
> altogether appropriate to inquire the experience of others.
>
> Sorry you saw that as dragging anyone over the coals. Perhaps you
> missed my very explicit disclaimers.
>
> Apparently, the items have now been shipped and appropriate apologies
> have been tendered. I appreciate their very prompt response.
>
> Will
>
That was never, and still isn't, aimed at you Will.
I took Paul's comment to be in general, not specific to you.
And then I isolated his comment from the rest of the thread by snipping out
all the rest.
Perhaps you read something into it which I never wrote. I stand by what I
wrote and maintain that is the fairest appoach.
It is all too easy for us to shoot first and ask questions afterwards. And
let me be quite clear, this is not aimed at you Will, it is a general
comment on the propensity of posters here, when they have trouble with a
vendor to post here without first giving the vendor a chance to explain or
ameliorate.
Johnny
>
|
| |
Date: 07 Jun 2006 09:26:36
From: daveb
Subject: Re: Question about EspressoParts
|
More than one screwup -- reported here -- IS IMHO a reason for
concern.
Dave
hazzmat wrote:
> On Mon, 05 Jun 2006 15:20:11 -0700, Omniryx@gmail.com wrote:
>
> > PLEASE NOTE: This is a QUESTION, not a RANT.
> >
> > Has anyone had difficulty with EspressoParts delivering as promised? I
> > placed an order with them last month. Within a couple of days I
> > received two emails. The first, from Quantumview, provided me with a
> > UPS tracking number and an estimated delivery date of today, June 5.
> > The second, from EspressoParts, stated "Your order has been shipped."
> >
> > No delivery. OK, well, these things happen. Except that further
> > investigation with UPS indicates that although a shipping number was
> > assigned electronically, the parcel apparently was never placed with
> > them for delivery. Have written to the company but no reply yet.
> >
> > This was a gift for a good friend which is now going to be late.
> > Disappointing.
> >
> > My question: Has anyone else experienced this problem with this
> > company?
> >
> > NOTE AGAIN: This is NOT a complaint, nor is it an attack on the
> > reputation of this company. It is merely an inquiry.
> >
> > Thanks for any info you can supply.
> >
> > Will
> > "The human capacity for self delusion is nearly boundless"
>
>
> A family member put in an order for me at Espressoparts last December. It
> was a small list of things cappuccino cups, pitcher, and a couple of
> gadgets like a blind backflushing filter. The backflushing filter wasn't
> in the box. Calls were placed, but nothing was done. Later this year I
> order a few parts from them myself including a Silvia group screen. What I
> got doesn't fit my Silvia.
>
>
> --
> Get Big Brother out of my email to reply.
|
| | |
Date: 07 Jun 2006 14:17:19
From: Jack Denver
Subject: Re: Kitchenaid A9 Grinder
|
That seems to be implied by his honing method. It is of course wrong - the
way the burrs work is they begin cutting whole beans near the center (as far
out from the center as the bean wedges itself when it falls into the burrs.
This creates "chunks" that are again ground a little further toward the
edge. This process repeats unit the chunk it small enough to fit in between
the gap between the outer edges of the burr where it is expelled.
Centrifugal force is constantly pushing the bean/chunks outward. The final
grinding occurs at the outer edge but by the time a chunk gets there it has
already been ground many times further inboard. If the cutting edges at any
point are dull there will be fines created. Sharpening the final cutting
stage at the outer edge may help a little but it is not a complete solution
to a set of dull cast burrs.
"D. Ross" <ross@math.hawaii.NOSPAM.edu > wrote in message
news:44870d15.88139888@localhost...
>
|
| | | |
Date: 07 Jun 2006 15:40:10
From: notbob
Subject: Re: Kitchenaid A9 Grinder
|
On 2006-06-07, Jack Denver <nunuvyer@netscape.net > wrote:
> point are dull there will be fines created. Sharpening the final cutting
> stage at the outer edge may help a little but it is not a complete solution
> to a set of dull cast burrs.
I can't quite see it from any of the pictures, but I get the
impression from the OP that at some point out at the furthest edges,
the burrs are no longer dished, but flatten out and lie paralled to
one another. If this is so, the flat honing at the outer edges would
make sense. Is this, in fact, the case?
When I attended an espresso class, the instructor taught us grinders
don't cut or grind the bean, they actually tear it apart, each piece
being torn, or ripped, into ever smaller pieces. This tearing action
is what keeps the fines to a minimum. The inner burrs, grabbing
larger bean pieces, need not be as sharp as the outer burrs to get
this tearing action, though sharper burrs surely can't hurt. At the
outer edges, the pieces being so small, the burr edges would need to
be sharper to grab, and again tear, these smaller pieces. If the
burrs can be honed sharp out at the edges, even for a small distance, it
should be enough to do the job.
nb
|
| |
Date: 07 Jun 2006 05:59:26
From: Omniryx@gmail.com
Subject: Re: The Staff Party...longish
|
What's the definition of a gentleman?
Someone who can play the accordion, but doesn't.
Who is the patron saint of accordionists?
Our Lady of Spain.
Seriously, someone told me once that Elkhart, Indiana, produced more
RVs, saxophones, and accordions than any other place on earth.
Boy, I bet the Elkhart Chamber of Commerce doesn't advertise THAT.
Donn Cave wrote:
> Quoth Randy G. <frcn@DESPAMMOcncnet.com>:
>
>
|
| |
Date: 07 Jun 2006 05:05:35
From: Omniryx@gmail.com
Subject: Re: Question about EspressoParts
|
Well....I continue to believe that it is OK to ask questions provided
that one makes clear that one is not taking a cheap shot.
And, of course, provided that one has taken appropriate steps to
communicate with the vendor--which I had.
As to whether one is better off to use email or voice, that is an open
question and depends on the work habits and the preferences of the
caller and the callee. In my case, it was too late to call and by
sending emails, I assured that someone would get the message first
thing the next morning.
In any case, two very nice things have happened. First, EP has sent me
a Reg Barber tamper for the same price as the Lava, a generous gesture.
Second, they have sent the package by 2nd day air, again at no
additional cost to me.
This is the way a reputable company deals with their errors. I am
grateful for their very positive attitude and I will not hesitate to
recommend them to others.
Will
"The human capacity for self delusion is nearly boundless"
daveb wrote:
> << and you can't call them at 2 a.m. >>
>
>
> AND you sure as hell won't get a response at 2 am
>
> Dave
>
>
> Paul Sack wrote:
> > "Omniryx@gmail.com" <Omniryx@gmail.com> writes:
> >
> > > So...although the right hand seems not quite to know what the left hand
> > > is doing, apparently the order will be shipped today. I hope.
> > >
> > > Thanks for all the advice and reassurance. I'm sure this is a fine
> > > company and I'm certainly not condemning them for a single mistake.
> >
> > That's pretty much how I feel. Looking over the emails exchanged a
> > couple of months ago, I think I was too harsh in my last post.
> >
> > It's easy to get excited when the machine you've been rebuilding is
> > lacking just a few small parts and an order is executed less than
> > perfectly.
> >
> > I also think it should be *okay* to talk about this in alt.coffee.
> >
> > I also wish they'd treat email as a first-class way to get ahold of
> > them. It's easy to confuse 58 mm and 3/4" BSPT over the phone, and you
> > can't call them at 2 a.m.
> >
> > -Pauland you
> can't call them at 2 a.m.
|
| |
Date: 07 Jun 2006 03:22:38
From: daveb
Subject: Re: Question about EspressoParts
|
<< and you can't call them at 2 a.m. >>
AND you sure as hell won't get a response at 2 am
Dave
Paul Sack wrote:
> "Omniryx@gmail.com" <Omniryx@gmail.com> writes:
>
> > So...although the right hand seems not quite to know what the left hand
> > is doing, apparently the order will be shipped today. I hope.
> >
> > Thanks for all the advice and reassurance. I'm sure this is a fine
> > company and I'm certainly not condemning them for a single mistake.
>
> That's pretty much how I feel. Looking over the emails exchanged a
> couple of months ago, I think I was too harsh in my last post.
>
> It's easy to get excited when the machine you've been rebuilding is
> lacking just a few small parts and an order is executed less than
> perfectly.
>
> I also think it should be *okay* to talk about this in alt.coffee.
>
> I also wish they'd treat email as a first-class way to get ahold of
> them. It's easy to confuse 58 mm and 3/4" BSPT over the phone, and you
> can't call them at 2 a.m.
>
> -Pauland you
can't call them at 2 a.m.
|
| |
Date: 07 Jun 2006 03:20:34
From: daveb
Subject: Re: Question about EspressoParts
|
Johnny:
<<Will, it is a general
comment on the propensity of posters here, when they have trouble with
a
vendor to post here without first giving the vendor a chance to
explain or
ameliorate. >>
I think the reference may be to the comments made recently by [robert]
Harmon about a web site.
In any case. if you have a problem, the SECOND thing to do is not
write MORE e-mails. but to CALL them on the TELEPHONE!
yes the phone, which transmits ACTUAL sounds of the human voice point
to point -- old school, I know.
To bitch here before exhausting telephone technology, IMHO really IS
"coal-dragging"
Dave
Johnny wrote:
> <Omniryx@gmail.com> wrote in message
> news:1149628506.493531.111540@f6g2000cwb.googlegroups.com...
> > Johnny wrote:
> > > "Paul Sack" <paulsack@illiac6-dev.cs.uiuc.edu> wrote in message
> > > news:lubqt619be.fsf@illiac6-dev.cs.uiuc.edu...
> > > >
> > > > I also think it should be *okay* to talk about this in alt.coffee.
> > > >
> > > It's most fair to take it up with the vendor _before_ dragging them
> across
> > > hot coals here.
> > > Then if you still have problems, posting here may be appropriate.
> > >
> > > OTOH this is a public newsgroup so folks can, do and will do just as
> they
> > > please.
>
> > But I, at least, have been extremely careful NOT to drag them over the
> > coals. The circumstances were extraordinary. They said they had
> > shipped the parts. UPS said it had never gotten the shipment. Turned
> > out UPS was right. I had already written a couple of emails to the
> > company and it was too late in the day to call them. I think it was
> > altogether appropriate to inquire the experience of others.
> >
> > Sorry you saw that as dragging anyone over the coals. Perhaps you
> > missed my very explicit disclaimers.
> >
> > Apparently, the items have now been shipped and appropriate apologies
> > have been tendered. I appreciate their very prompt response.
> >
> > Will
> >
>
> That was never, and still isn't, aimed at you Will.
> I took Paul's comment to be in general, not specific to you.
> And then I isolated his comment from the rest of the thread by snipping out
> all the rest.
> Perhaps you read something into it which I never wrote. I stand by what I
> wrote and maintain that is the fairest appoach.
> It is all too easy for us to shoot first and ask questions afterwards. And
> let me be quite clear, this is not aimed at you Will, it is a general
> comment on the propensity of posters here, when they have trouble with a
> vendor to post here without first giving the vendor a chance to explain or
> ameliorate.
>
> Johnny
>
>
>
> >
|
| | |
Date: 07 Jun 2006 12:10:24
From: Paul Sack
Subject: Re: Question about EspressoParts
|
"daveb" <davebobblane@gmail.com > writes:
> yes the phone, which transmits ACTUAL sounds of the human voice point
> to point -- old school, I know.
>
> To bitch here before exhausting telephone technology, IMHO really IS
> "coal-dragging"
The problem I had wouldn't have been solved with a phone call. It was
basically just an order where I needed, say, 4 things, and I added in
3 other things to the order that I didn't need but sort of wanted. A
week after the order, I get an email that, sorry, this part won't be
avilable. Another week later, I get another email that, sorry, that
part won't be available too, and so on, until all that's left in the
order is stuff I don't really need and wouldn't have ordered alone. It
took several weeks for the order to be sent. Then there were some
annoying mischarges that were settled quickly. If I called them I
don't think they would have said, ok, since you called, now those
parts are available.
And there have been other minor problems in the past.
I think they are good folks, but they don't handle orders as
consistenly as some other companies (both smaller and bigger) that I
order things from. It could just be growing pains or software
problems. Many people rave about them, so I could be unlucky. But I
don't know that because we aren't supposed to talk about it unless we
have only positive things to say.
-Paul
|
| | |
Date: 07 Jun 2006 10:38:02
From: Johnny
Subject: Re: Question about EspressoParts
|
"daveb" <davebobblane@gmail.com > wrote in message
news:1149675634.102125.137550@c74g2000cwc.googlegroups.com...
> Johnny:
>
> <<Will, it is a general
> comment on the propensity of posters here, when they have trouble with
> a
> vendor to post here without first giving the vendor a chance to
> explain or
> ameliorate.>>
>
> I think the reference may be to the comments made recently by [robert]
> Harmon about a web site.
>
Dave,
well you are wrong. If I had wanted to refer to rh I would have, but I
didn't.
It was a general comment. In fact I believe that's what I said 'general'.
What part of general don't you understand? all of it, what was I thinking.
Don't take my quotes out of context and don't claim what I meant when I
didn't say.
As you'll see below I'm not shy about saying what I want to say when I want
to say it and if I'd wanted to say that I would have but I DID not. I have
reserved for you a very special response that I saved just for you.
This will be the one and only reply (that'd be _first_ and _last_) you
_ever_ get from me on this newgroup. This newsgroup, not this thread.
That's it. <----period
Johnny "FUCK off dave"
|
| |
Date: 07 Jun 2006 10:31:44
From: Omniryx@gmail.com
Subject: Re: Question about EspressoParts
|
It is in the nature of listservs that if you post a compliment someone
will attack IT and if you post a problem someone will attack YOU. It
just works that way. There are people out there in cyberspace who
thrive on controversy, who need to persuade others that they know
everything (or at least more than YOU know), who ride their
sociopolitical hobby horses at every opportunity, and who revel in
curmudgeonry. Ignore them as best you can.
In any case, there is nothing inappropriate about expecting retailers
to do their work accurately and completely. Saying "everybody makes
mistakes," no matter how obviously true, does not excuse errors, nor
does it mean that those errors cannot be discussed by others. There is
a discriminable difference between asking questions/posting experiences
and ranting.
In my case, EP made a mistake. They acknowledged their mistake and
they have bent over backward to fix it. I could not be happier with
their response and I will certainly do business with them again as the
need arises.
Will
"The human capacity to attack people and things on listservs is nearly
boundless."
Paul Sack wrote:
> "daveb" <davebobblane@gmail.com> writes:
>
> > yes the phone, which transmits ACTUAL sounds of the human voice point
> > to point -- old school, I know.
> >
> > To bitch here before exhausting telephone technology, IMHO really IS
> > "coal-dragging"
>
> The problem I had wouldn't have been solved with a phone call. It was
> basically just an order where I needed, say, 4 things, and I added in
> 3 other things to the order that I didn't need but sort of wanted. A
> week after the order, I get an email that, sorry, this part won't be
> avilable. Another week later, I get another email that, sorry, that
> part won't be available too, and so on, until all that's left in the
> order is stuff I don't really need and wouldn't have ordered alone. It
> took several weeks for the order to be sent. Then there were some
> annoying mischarges that were settled quickly. If I called them I
> don't think they would have said, ok, since you called, now those
> parts are available.
>
> And there have been other minor problems in the past.
>
> I think they are good folks, but they don't handle orders as
> consistenly as some other companies (both smaller and bigger) that I
> order things from. It could just be growing pains or software
> problems. Many people rave about them, so I could be unlucky. But I
> don't know that because we aren't supposed to talk about it unless we
> have only positive things to say.
>
> -Paul
|
| | |
Date: 07 Jun 2006 19:52:02
From: Ken Fox
Subject: Re: Question about EspressoParts
|
You leave out several pertinent points worth repeating.
There are a handful of full service espresso parts dealers based in the USA.
Most of them, including EPNW, are incredibly responsible to and participate
with the online coffee community, of which alt.coffee is a part. Terry Z
and his employees (it's not a huge company) are known personally by a whole
lot of regular particpants in this ng; certainly any of us who have attended
an SCAA annual meeting have met them.
Had you checked the alt.coffee archives through google groups you would be
well aware that this company has scads of supporters in this ng, people who
will respond to defend EPNW when they are criticized because they know from
their own personal experience that this is a company that gives good
service.
I could say more or less the same thing about Chris Coffee Service, Whole
Latte Love, Firstline, and Espressoresource.com / espressopartsource.com
The point is not that newsgroups like this are inhabited by people who want
to attack anyone who criticizes a vendor or people who are looking for
controversy. It is because we don't have that many consumer oriented
dealers out there, and when you criticize them online there is a permanent
record created that a new person will find when they do a search. Because
we know that Terry Z. would make it right if you called him, because we know
this from our own personal experience, many of us have a low tolerance for
this sort of post here, especially when the poster hasn't bothered to
contact the retailer first (by phone) before airing their dirty laundry for
all to see.
We rely on these vendors. We appreciate what they do for us and we feel you
at least owe them the chance to make things right before going public with
complaints or "sorta complaints" or whatever you want to call them. Perhaps
you need to become more familiar with this ng and its participants before
you post such all encompassing assumptions.
ken
<Omniryx@gmail.com > wrote in message
news:1149701504.562387.186330@j55g2000cwa.googlegroups.com...
> It is in the nature of listservs that if you post a compliment someone
> will attack IT and if you post a problem someone will attack YOU. It
> just works that way. There are people out there in cyberspace who
> thrive on controversy, who need to persuade others that they know
> everything (or at least more than YOU know), who ride their
> sociopolitical hobby horses at every opportunity, and who revel in
> curmudgeonry. Ignore them as best you can.
>
> In any case, there is nothing inappropriate about expecting retailers
> to do their work accurately and completely. Saying "everybody makes
> mistakes," no matter how obviously true, does not excuse errors, nor
> does it mean that those errors cannot be discussed by others. There is
> a discriminable difference between asking questions/posting experiences
> and ranting.
>
> In my case, EP made a mistake. They acknowledged their mistake and
> they have bent over backward to fix it. I could not be happier with
> their response and I will certainly do business with them again as the
> need arises.
>
> Will
> "The human capacity to attack people and things on listservs is nearly
> boundless."
>
>
>
> Paul Sack wrote:
>> "daveb" <davebobblane@gmail.com> writes:
>>
>> > yes the phone, which transmits ACTUAL sounds of the human voice point
>> > to point -- old school, I know.
>> >
>> > To bitch here before exhausting telephone technology, IMHO really IS
>> > "coal-dragging"
>>
>> The problem I had wouldn't have been solved with a phone call. It was
>> basically just an order where I needed, say, 4 things, and I added in
>> 3 other things to the order that I didn't need but sort of wanted. A
>> week after the order, I get an email that, sorry, this part won't be
>> avilable. Another week later, I get another email that, sorry, that
>> part won't be available too, and so on, until all that's left in the
>> order is stuff I don't really need and wouldn't have ordered alone. It
>> took several weeks for the order to be sent. Then there were some
>> annoying mischarges that were settled quickly. If I called them I
>> don't think they would have said, ok, since you called, now those
>> parts are available.
>>
>> And there have been other minor problems in the past.
>>
>> I think they are good folks, but they don't handle orders as
>> consistenly as some other companies (both smaller and bigger) that I
>> order things from. It could just be growing pains or software
>> problems. Many people rave about them, so I could be unlucky. But I
>> don't know that because we aren't supposed to talk about it unless we
>> have only positive things to say.
>>
>> -Paul
>
|
| |
Date: 08 Jun 2006 05:56:37
From: Omniryx@gmail.com
Subject: Re: Question about EspressoParts
|
So who criticized them, Ken? I certainly did not. I was, in fact,
extremely careful not to criticize them as I made clear on several
occasions.
Ken Fox wrote:
> You leave out several pertinent points worth repeating.
>
> There are a handful of full service espresso parts dealers based in the USA.
> Most of them, including EPNW, are incredibly responsible to and participate
> with the online coffee community, of which alt.coffee is a part. Terry Z
> and his employees (it's not a huge company) are known personally by a whole
> lot of regular particpants in this ng; certainly any of us who have attended
> an SCAA annual meeting have met them.
>
> Had you checked the alt.coffee archives through google groups you would be
> well aware that this company has scads of supporters in this ng, people who
> will respond to defend EPNW when they are criticized because they know from
> their own personal experience that this is a company that gives good
> service.
>
> I could say more or less the same thing about Chris Coffee Service, Whole
> Latte Love, Firstline, and Espressoresource.com / espressopartsource.com
>
> The point is not that newsgroups like this are inhabited by people who want
> to attack anyone who criticizes a vendor or people who are looking for
> controversy. It is because we don't have that many consumer oriented
> dealers out there, and when you criticize them online there is a permanent
> record created that a new person will find when they do a search. Because
> we know that Terry Z. would make it right if you called him, because we know
> this from our own personal experience, many of us have a low tolerance for
> this sort of post here, especially when the poster hasn't bothered to
> contact the retailer first (by phone) before airing their dirty laundry for
> all to see.
>
> We rely on these vendors. We appreciate what they do for us and we feel you
> at least owe them the chance to make things right before going public with
> complaints or "sorta complaints" or whatever you want to call them. Perhaps
> you need to become more familiar with this ng and its participants before
> you post such all encompassing assumptions.
>
> ken
>
>
> <Omniryx@gmail.com> wrote in message
> news:1149701504.562387.186330@j55g2000cwa.googlegroups.com...
> > It is in the nature of listservs that if you post a compliment someone
> > will attack IT and if you post a problem someone will attack YOU. It
> > just works that way. There are people out there in cyberspace who
> > thrive on controversy, who need to persuade others that they know
> > everything (or at least more than YOU know), who ride their
> > sociopolitical hobby horses at every opportunity, and who revel in
> > curmudgeonry. Ignore them as best you can.
> >
> > In any case, there is nothing inappropriate about expecting retailers
> > to do their work accurately and completely. Saying "everybody makes
> > mistakes," no matter how obviously true, does not excuse errors, nor
> > does it mean that those errors cannot be discussed by others. There is
> > a discriminable difference between asking questions/posting experiences
> > and ranting.
> >
> > In my case, EP made a mistake. They acknowledged their mistake and
> > they have bent over backward to fix it. I could not be happier with
> > their response and I will certainly do business with them again as the
> > need arises.
> >
> > Will
> > "The human capacity to attack people and things on listservs is nearly
> > boundless."
> >
> >
> >
> > Paul Sack wrote:
> >> "daveb" <davebobblane@gmail.com> writes:
> >>
> >> > yes the phone, which transmits ACTUAL sounds of the human voice point
> >> > to point -- old school, I know.
> >> >
> >> > To bitch here before exhausting telephone technology, IMHO really IS
> >> > "coal-dragging"
> >>
> >> The problem I had wouldn't have been solved with a phone call. It was
> >> basically just an order where I needed, say, 4 things, and I added in
> >> 3 other things to the order that I didn't need but sort of wanted. A
> >> week after the order, I get an email that, sorry, this part won't be
> >> avilable. Another week later, I get another email that, sorry, that
> >> part won't be available too, and so on, until all that's left in the
> >> order is stuff I don't really need and wouldn't have ordered alone. It
> >> took several weeks for the order to be sent. Then there were some
> >> annoying mischarges that were settled quickly. If I called them I
> >> don't think they would have said, ok, since you called, now those
> >> parts are available.
> >>
> >> And there have been other minor problems in the past.
> >>
> >> I think they are good folks, but they don't handle orders as
> >> consistenly as some other companies (both smaller and bigger) that I
> >> order things from. It could just be growing pains or software
> >> problems. Many people rave about them, so I could be unlucky. But I
> >> don't know that because we aren't supposed to talk about it unless we
> >> have only positive things to say.
> >>
> >> -Paul
> >
|
| | |
Date: 08 Jun 2006 10:06:22
From: Ken Fox
Subject: Re: Question about EspressoParts
|
<Omniryx@gmail.com > wrote in message
news:1149771397.367949.103260@j55g2000cwa.googlegroups.com...
> So who criticized them, Ken? I certainly did not. I was, in fact,
> extremely careful not to criticize them as I made clear on several
> occasions.
I responded to this paragraph in your post:
**********
"It is in the nature of listservs that if you post a compliment someone
will attack IT and if you post a problem someone will attack YOU. It
just works that way. There are people out there in cyberspace who
thrive on controversy, who need to persuade others that they know
everything (or at least more than YOU know), who ride their
sociopolitical hobby horses at every opportunity, and who revel in
curmudgeonry. Ignore them as best you can."
***********
My suggestion stands, perhaps you should become more acquainted with the
people who make up the core of this newsgroup before posting such blanket
generalizations here. People here support the small group of good vendors
we have, because they support US. No pathology need be inferred.
ken
>
>
>
> Ken Fox wrote:
>> You leave out several pertinent points worth repeating.
>>
>> There are a handful of full service espresso parts dealers based in the
>> USA.
>> Most of them, including EPNW, are incredibly responsible to and
>> participate
>> with the online coffee community, of which alt.coffee is a part. Terry Z
>> and his employees (it's not a huge company) are known personally by a
>> whole
>> lot of regular particpants in this ng; certainly any of us who have
>> attended
>> an SCAA annual meeting have met them.
>>
>> Had you checked the alt.coffee archives through google groups you would
>> be
>> well aware that this company has scads of supporters in this ng, people
>> who
>> will respond to defend EPNW when they are criticized because they know
>> from
>> their own personal experience that this is a company that gives good
>> service.
>>
>> I could say more or less the same thing about Chris Coffee Service, Whole
>> Latte Love, Firstline, and Espressoresource.com / espressopartsource.com
>>
>> The point is not that newsgroups like this are inhabited by people who
>> want
>> to attack anyone who criticizes a vendor or people who are looking for
>> controversy. It is because we don't have that many consumer oriented
>> dealers out there, and when you criticize them online there is a
>> permanent
>> record created that a new person will find when they do a search.
>> Because
>> we know that Terry Z. would make it right if you called him, because we
>> know
>> this from our own personal experience, many of us have a low tolerance
>> for
>> this sort of post here, especially when the poster hasn't bothered to
>> contact the retailer first (by phone) before airing their dirty laundry
>> for
>> all to see.
>>
>> We rely on these vendors. We appreciate what they do for us and we feel
>> you
>> at least owe them the chance to make things right before going public
>> with
>> complaints or "sorta complaints" or whatever you want to call them.
>> Perhaps
>> you need to become more familiar with this ng and its participants before
>> you post such all encompassing assumptions.
>>
>> ken
>>
>>
>> <Omniryx@gmail.com> wrote in message
>> news:1149701504.562387.186330@j55g2000cwa.googlegroups.com...
>> > It is in the nature of listservs that if you post a compliment someone
>> > will attack IT and if you post a problem someone will attack YOU. It
>> > just works that way. There are people out there in cyberspace who
>> > thrive on controversy, who need to persuade others that they know
>> > everything (or at least more than YOU know), who ride their
>> > sociopolitical hobby horses at every opportunity, and who revel in
>> > curmudgeonry. Ignore them as best you can.
>> >
>> > In any case, there is nothing inappropriate about expecting retailers
>> > to do their work accurately and completely. Saying "everybody makes
>> > mistakes," no matter how obviously true, does not excuse errors, nor
>> > does it mean that those errors cannot be discussed by others. There is
>> > a discriminable difference between asking questions/posting experiences
>> > and ranting.
>> >
>> > In my case, EP made a mistake. They acknowledged their mistake and
>> > they have bent over backward to fix it. I could not be happier with
>> > their response and I will certainly do business with them again as the
>> > need arises.
>> >
>> > Will
>> > "The human capacity to attack people and things on listservs is nearly
>> > boundless."
>> >
>> >
>> >
>> > Paul Sack wrote:
>> >> "daveb" <davebobblane@gmail.com> writes:
>> >>
>> >> > yes the phone, which transmits ACTUAL sounds of the human voice
>> >> > point
>> >> > to point -- old school, I know.
>> >> >
>> >> > To bitch here before exhausting telephone technology, IMHO really IS
>> >> > "coal-dragging"
>> >>
>> >> The problem I had wouldn't have been solved with a phone call. It was
>> >> basically just an order where I needed, say, 4 things, and I added in
>> >> 3 other things to the order that I didn't need but sort of wanted. A
>> >> week after the order, I get an email that, sorry, this part won't be
>> >> avilable. Another week later, I get another email that, sorry, that
>> >> part won't be available too, and so on, until all that's left in the
>> >> order is stuff I don't really need and wouldn't have ordered alone. It
>> >> took several weeks for the order to be sent. Then there were some
>> >> annoying mischarges that were settled quickly. If I called them I
>> >> don't think they would have said, ok, since you called, now those
>> >> parts are available.
>> >>
>> >> And there have been other minor problems in the past.
>> >>
>> >> I think they are good folks, but they don't handle orders as
>> >> consistenly as some other companies (both smaller and bigger) that I
>> >> order things from. It could just be growing pains or software
>> >> problems. Many people rave about them, so I could be unlucky. But I
>> >> don't know that because we aren't supposed to talk about it unless we
>> >> have only positive things to say.
>> >>
>> >> -Paul
>> >
>
|
| |
Date: 08 Jun 2006 03:49:37
From: daveb
Subject: Re: Question about EspressoParts
|
Dear Johnny:
A GENERAL comment does NOT include the name of a SPECIFIC vendor nor a
sad tale of woe.
take a CHILL PILL, ace.
using bad language ONLY reflects on your lack of smarts.
Dave
Johnny wrote:
> "daveb" <davebobblane@gmail.com> wrote in message
> news:1149675634.102125.137550@c74g2000cwc.googlegroups.com...
> > Johnny:
> >
> > <<Will, it is a general
> > comment on the propensity of posters here, when they have trouble with
> > a
> > vendor to post here without first giving the vendor a chance to
> > explain or
> > ameliorate.>>
> >
> > I think the reference may be to the comments made recently by [robert]
> > Harmon about a web site.
> >
>
> Dave,
>
> well you are wrong. If I had wanted to refer to rh I would have, but I
> didn't.
>
> It was a general comment. In fact I believe that's what I said 'general'.
> What part of general don't you understand? all of it, what was I thinking.
>
> Don't take my quotes out of context and don't claim what I meant when I
> didn't say.
>
> As you'll see below I'm not shy about saying what I want to say when I want
> to say it and if I'd wanted to say that I would have but I DID not. I have
> reserved for you a very special response that I saved just for you.
>
> This will be the one and only reply (that'd be _first_ and _last_) you
> _ever_ get from me on this newgroup. This newsgroup, not this thread.
> That's it. <----period
>
> Johnny "FUCK off dave"
|
| |
Date: 09 Jun 2006 09:07:02
From: Omniryx@gmail.com
Subject: Re: Question about EspressoParts
|
Folks, if you can turn your attention away from Ken's persistent
meanderings for a moment, let me tell you that all my stuff arrived
from Espressoparts yesterday, well packed and in great shape.
Once again, I respect the staff for acknowledging their mistake and
taking such generous and energetic steps to correct it.
Thank you, EPNW, I certainly will recommend you to others in the
future.
Ken Fox wrote:
> <Omniryx@gmail.com> wrote in message
> news:1149854428.333577.163790@c74g2000cwc.googlegroups.com...
> > Were I seeking confirmation of my generalization, Ken, I could not do
> > better than to turn to your posts.
> >
> > Will
> > "Truly, the human capacity for self delusion is nearly boundless."
> >
>
> confirmation? I'd say "affirmation"
|
| |
Date: 09 Jun 2006 09:03:26
From: Omniryx@gmail.com
Subject: Re: Question about EspressoParts
|
As you will, Ken. After all, you are part of "the core of this
newsgroup."
Ken Fox wrote:
> <Omniryx@gmail.com> wrote in message
> news:1149854428.333577.163790@c74g2000cwc.googlegroups.com...
> > Were I seeking confirmation of my generalization, Ken, I could not do
> > better than to turn to your posts.
> >
> > Will
> > "Truly, the human capacity for self delusion is nearly boundless."
> >
>
> confirmation? I'd say "affirmation"
|
| |
Date: 09 Jun 2006 05:00:28
From: Omniryx@gmail.com
Subject: Re: Question about EspressoParts
|
Were I seeking confirmation of my generalization, Ken, I could not do
better than to turn to your posts.
Will
"Truly, the human capacity for self delusion is nearly boundless."
Ken Fox wrote:
> <Omniryx@gmail.com> wrote in message
> news:1149771397.367949.103260@j55g2000cwa.googlegroups.com...
> > So who criticized them, Ken? I certainly did not. I was, in fact,
> > extremely careful not to criticize them as I made clear on several
> > occasions.
>
> I responded to this paragraph in your post:
>
> **********
>
> "It is in the nature of listservs that if you post a compliment someone
> will attack IT and if you post a problem someone will attack YOU. It
> just works that way. There are people out there in cyberspace who
> thrive on controversy, who need to persuade others that they know
> everything (or at least more than YOU know), who ride their
> sociopolitical hobby horses at every opportunity, and who revel in
> curmudgeonry. Ignore them as best you can."
>
> ***********
>
> My suggestion stands, perhaps you should become more acquainted with the
> people who make up the core of this newsgroup before posting such blanket
> generalizations here. People here support the small group of good vendors
> we have, because they support US. No pathology need be inferred.
>
> ken
>
>
>
>
>
>
>
>
>
> >
> >
> >
> > Ken Fox wrote:
> >> You leave out several pertinent points worth repeating.
> >>
> >> There are a handful of full service espresso parts dealers based in the
> >> USA.
> >> Most of them, including EPNW, are incredibly responsible to and
> >> participate
> >> with the online coffee community, of which alt.coffee is a part. Terry Z
> >> and his employees (it's not a huge company) are known personally by a
> >> whole
> >> lot of regular particpants in this ng; certainly any of us who have
> >> attended
> >> an SCAA annual meeting have met them.
> >>
> >> Had you checked the alt.coffee archives through google groups you would
> >> be
> >> well aware that this company has scads of supporters in this ng, people
> >> who
> >> will respond to defend EPNW when they are criticized because they know
> >> from
> >> their own personal experience that this is a company that gives good
> >> service.
> >>
> >> I could say more or less the same thing about Chris Coffee Service, Whole
> >> Latte Love, Firstline, and Espressoresource.com / espressopartsource.com
> >>
> >> The point is not that newsgroups like this are inhabited by people who
> >> want
> >> to attack anyone who criticizes a vendor or people who are looking for
> >> controversy. It is because we don't have that many consumer oriented
> >> dealers out there, and when you criticize them online there is a
> >> permanent
> >> record created that a new person will find when they do a search.
> >> Because
> >> we know that Terry Z. would make it right if you called him, because we
> >> know
> >> this from our own personal experience, many of us have a low tolerance
> >> for
> >> this sort of post here, especially when the poster hasn't bothered to
> >> contact the retailer first (by phone) before airing their dirty laundry
> >> for
> >> all to see.
> >>
> >> We rely on these vendors. We appreciate what they do for us and we feel
> >> you
> >> at least owe them the chance to make things right before going public
> >> with
> >> complaints or "sorta complaints" or whatever you want to call them.
> >> Perhaps
> >> you need to become more familiar with this ng and its participants before
> >> you post such all encompassing assumptions.
> >>
> >> ken
> >>
> >>
> >> <Omniryx@gmail.com> wrote in message
> >> news:1149701504.562387.186330@j55g2000cwa.googlegroups.com...
> >> > It is in the nature of listservs that if you post a compliment someone
> >> > will attack IT and if you post a problem someone will attack YOU. It
> >> > just works that way. There are people out there in cyberspace who
> >> > thrive on controversy, who need to persuade others that they know
> >> > everything (or at least more than YOU know), who ride their
> >> > sociopolitical hobby horses at every opportunity, and who revel in
> >> > curmudgeonry. Ignore them as best you can.
> >> >
> >> > In any case, there is nothing inappropriate about expecting retailers
> >> > to do their work accurately and completely. Saying "everybody makes
> >> > mistakes," no matter how obviously true, does not excuse errors, nor
> >> > does it mean that those errors cannot be discussed by others. There is
> >> > a discriminable difference between asking questions/posting experiences
> >> > and ranting.
> >> >
> >> > In my case, EP made a mistake. They acknowledged their mistake and
> >> > they have bent over backward to fix it. I could not be happier with
> >> > their response and I will certainly do business with them again as the
> >> > need arises.
> >> >
> >> > Will
> >> > "The human capacity to attack people and things on listservs is nearly
> >> > boundless."
> >> >
> >> >
> >> >
> >> > Paul Sack wrote:
> >> >> "daveb" <davebobblane@gmail.com> writes:
> >> >>
> >> >> > yes the phone, which transmits ACTUAL sounds of the human voice
> >> >> > point
> >> >> > to point -- old school, I know.
> >> >> >
> >> >> > To bitch here before exhausting telephone technology, IMHO really IS
> >> >> > "coal-dragging"
> >> >>
> >> >> The problem I had wouldn't have been solved with a phone call. It was
> >> >> basically just an order where I needed, say, 4 things, and I added in
> >> >> 3 other things to the order that I didn't need but sort of wanted. A
> >> >> week after the order, I get an email that, sorry, this part won't be
> >> >> avilable. Another week later, I get another email that, sorry, that
> >> >> part won't be available too, and so on, until all that's left in the
> >> >> order is stuff I don't really need and wouldn't have ordered alone. It
> >> >> took several weeks for the order to be sent. Then there were some
> >> >> annoying mischarges that were settled quickly. If I called them I
> >> >> don't think they would have said, ok, since you called, now those
> >> >> parts are available.
> >> >>
> >> >> And there have been other minor problems in the past.
> >> >>
> >> >> I think they are good folks, but they don't handle orders as
> >> >> consistenly as some other companies (both smaller and bigger) that I
> >> >> order things from. It could just be growing pains or software
> >> >> problems. Many people rave about them, so I could be unlucky. But I
> >> >> don't know that because we aren't supposed to talk about it unless we
> >> >> have only positive things to say.
> >> >>
> >> >> -Paul
> >> >
> >
|
| | |
Date: 09 Jun 2006 07:41:58
From: Ken Fox
Subject: Re: Question about EspressoParts
|
<Omniryx@gmail.com > wrote in message
news:1149854428.333577.163790@c74g2000cwc.googlegroups.com...
> Were I seeking confirmation of my generalization, Ken, I could not do
> better than to turn to your posts.
>
> Will
> "Truly, the human capacity for self delusion is nearly boundless."
>
confirmation? I'd say "affirmation"
|
|
